Answers you need to know!

How long will the deep clean (initial clean) take?  

Our typical deep cleans take 2-6 hours depending upon how large your home is.

 

If I have pets will this make my deep clean take longer?  

Depending upon how many pets you have and how well you have maintained the pet hair will be a factor in how long your deep clean takes.

 

Our home has a huge kitchen and several bathrooms, along with wood floors.  Will this increase the time for my deep clean?  

Yes, kitchens and bathrooms take the longest time since these areas can have heavy buildup from food, grease, water and steam.  Wood floors are vacuumed several times before they are mopped.  Kitchen floors are steamed before mopping.

 

Will the same cleaning person be sent each time?

With a small crew of 3-4, this is an option! This discussion will take place when you schedule your weekly, biweekly, or monthly clean.

 

Do you use your own supplies or do I need to provide them?

Our crew uses Simplicity Sport and Upright vacuums. Our crew will not use any of a client’s cleaning products or equipment, unless requested.

 

How will you gain access to my home?

Options include leaving a key under the mat; granting access via a keypad or choosing to be home during the cleaning.

 

What should I do with my pet?

We love pets! Depending on the personality of your pet, we would ask that you would do what you feel comfortable. There is not set rule for this question, we are flexible and welcome your suggestions.

 

How do you charge?

We charge by the hour for organizational, housekeeping, and deep cleaning. For monthly, biweekly, and weekly clients, there is a set rate per clean.

 

What’s your policy if something in the house is broken or damaged?

When an item in your home is broken or damaged, our crew is required to leave a note along with the broken item (if possible). The client will be responsible for contacting Laura to make a claim for replacement of the item.

 

Is the company insured?

Yes, Green Clean is bonded and insured.

 

What types of cleaning does a routine visit cover?

We have a variety of services that can be offered. We offer deep cleans, regular weekly cleans, home organization, as well as housekeeping.

 

How long has the cleaning service been in business?

Green Clean has been in business since 2009.  All of our employees have been thoroughly trained and are held accountable for their work.  Excellence is our goal!

 

Can I get this all in writing?

We can provide a written contract, but this is only provided when requested.

 

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